Claiming for Lost or Damaged Items: A Guide to Royal Mail's Compensation Policy

Overview

In the event that an item of mail is lost, damaged, delayed, or arrives with missing contents, customers may be eligible for compensation from Royal Mail. The eligibility and claiming process depend on the service used, the method of postage payment, and the time frame within which the issue occurs.

Lost or Damaged Items

For lost or damaged items, the claiming process varies based on when the postage was paid. If the postage was paid online, customers can file a claim through the Royal Mail website. For items posted over the counter, customers should contact their local Post Office branch to initiate the claim.

Compensation Timeframe

The Royal Mail Retail Compensation Policy for Loss allows customers to claim compensation if the item has not been delivered within the due date plus 25 working days.

Eligible Products

Royal Mail's compensation policy covers the following products: * 1st Class stamped mail * 1st Class metered mail * VAT

Claiming Compensation from Royal Mail

Customers wishing to claim compensation from Royal Mail should provide the following information: * Proof of postage (e.g., receipt or tracking number) * Evidence of the loss or damage (e.g., photos or a statement from the recipient) * The value of the lost or damaged item Customers in Northern Ireland and Scotland should refer to the specific advice provided by Royal Mail for their respective regions.